28th February 2014

IMPORTANT - Medicare PKI certificate expiry

The Department of Human Service has a certificate that allows secure communication between you and Medicare. This certificate will expire on the 12th of March 2014 and is not toEclipse and OPV. Click here for instructions on how to check the version of Medicare online you are using and the next steps if required. Please organise for your IT consultant or attempt to perform the tasks yourself before contacting iResponse for assistance.

14th February 2014

IMPORTANT – eRx sites only

eRx has emailed sites with instructions on how to update a security certificate. This needs to be performed by the 17th of February 2014. If you use eRx functionality, and have not followed the instructions in the email then please click here to view the original email and action immediately or go to for further information. Failure to action will mean eRx functionality will cease from the 17th of February 2014. Before seeking assistance with eRx issues please ensure you have followed the instructions provided by eRx. Please contact eRx (Ph 1300 700 921 or email or CSC if you have problems with this process.

20th December 2013

practiX Version Released

practiX version is now available which includes the following new functionality:

- NPDR (National Prescription and Dispense Repository)

- Assisted Registration for PCEHR

Please download the NEW upgrade booking form found on the Upgrades Page if you would like to organise an upgrade.

10th December 2013

Workcover QLD Price Update

The Workcover Queensland price update is now available to download through Administration - System Configuration - Billing Setup - "Price Update - Published File".

This price update does not include non MBS item numbers or derived fee prices. For a full list of prices for Workcover QLD please click here to visit Workcover QLD.

6th December 2013

Advisory - Internet Explorer version 11

Microsoft Internet Explorer Version 11 was released last week. This update changes a number of items on a PC that are used by Internet Explorer, of which some are used (indirectly) by practiX.

Sites using Internet Explorer version 11 have experienced instability within health records when looking at clinical history, especially when rapidly changing pages.

The error appears as 'msp.exe has stopped working'. The practiX team are examining the problem, however for now, we are strongly recommending clients do not upgrade Internet Explorer to version 11.

To check your version, from within Internet Explorer go to Help > About. You may also see an option to Install New Versions Automatically which can be de-selected.

If you are already experiencing this issue, the only way for now to resolve it is to revert back to Internet Explorer version 9 which does not have the problem.

Please click here if you would like information about how to do this. For those sites using eHealth features, please note HIE Suite and our PCEHR Viewer has not been tested with Internet Explorer version 11.

5th December 2013

December MIMS Available for Download

Please find instructions here for downloading process through the practiX application.

If you are unable to download MIMS through practiX please click here to download the file manually and follow the instructions for December below:

  1. Place the downloaded .zip file into L:\wsupgrade\mimsdata
  2. Delete old .zip file in the above location
  3. Delete all contents in the following location C:\MSP\mimsdata on each computer that requires a MIMS update
  4. Close and Re-open practiX
  5. You will receive a prompt that the new MIMS version is available. Select OK

NOTE: It will look like the update is not responding or go to a white screen this is normal do not panic this may take up to 30 minutes to complete the upgrade.

2nd December 2013

December MIMS

December MIMS is currently delayed due to Hardware issues, notifications are also affected.

8th November 2013

practiX Upgrades

Currently no upgrades are taking place between the 6/11/2013 - 20/12/2013 due to the new version being tested in the Early Adopter program with a few selected sites. A notification will be released once upgrades can start being performed again.

7th November 2013

AHSA, MBF(BUPA) and DVA updates are now available

To download these new items if required go to practiX - Administration - System Configuration - Billing Setup - "Price Update - Published File".

Select the relevant update from the drop-down list and click on the "Process" button. (If you require the new item numbers to be added then select 'Add All Available Itemcodes' before processing).

Repeat for each update required.

Please note there were no price changes for the following funds:

Medibank Private - please click here for more information or contact Medibank on 134 190 for more information.

NIB - please click here for more information or contact NIB on 1300 853 530 for more information.

TAC - Please contact TAC on 1300 654 329 for more information

If you are unable to download through practiX, files and instructions can be located on the downloads page here.

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